Track Your Package
Track Your Package
Your tracking number arrives by email and SMS the moment your package leaves the workshop.
How to Track
- Open the shipping confirmation email — subject starts with "Your Elmer order has shipped 🎉" or "Shipping confirmation".
- Tap the tracking link — it opens the carrier page (USPS / UPS / FedEx) with live status.
- Or copy the tracking number and paste it on the carrier's Track & Trace page.
Tracking Status Dictionary
- Label created / Pre-shipment — we've packed it; carrier hasn't scanned it yet (usually a few hours).
- In transit — moving through the carrier network toward you.
- Out for delivery — on the truck, arriving today!
- Delivered — at your door (check porch, mailbox, neighbors).
- Exception — an address issue or weather delay: contact us and we'll sort it with the carrier.
No Tracking Email?
- Check spam / promotions folder — search "Elmer" in your inbox.
- Order just placed? Tracking goes out when it ships, not when the order is placed (see Order Status).
- Still nothing after your ship-by date? Contact us — we resend within a few hours.
Package Says "Delivered" but Nothing Arrived?
Sometimes carriers pre-scan before actual drop-off — wait 24 hours; 9 times out of 10 it appears. Nothing after 24h, or it shows delivered somewhere strange? Message us — we open a carrier claim and replace or refund if it's lost.